Gregory J. McMullin

07749555880
greg@mcmull.in

507 West One Central
Sheffield, S1 4JN

Personal Statement.

I am intelligent, highly technical and have excellent professional, social and interpersonal skills. I have a wide range of experience including network infrastructure configuration and all aspects of desktop IT support. I am adventurous, sociable, motivated, outgoing and creative. Highly organized and adaptable to new challenges and new environments, I cope extremely well under pressure and revel in a challenge. I am ambitious and determined to succeed in both the personal and professional aspects of my life.


Proficiencies.



Education

Sept 2007-Jun 2010

Bachelor of Science Degree in Network Management.

Sheffield, UK

Sheffield Hallam University.


April 2004

Intensive TEFL Course.

Liverpool, UK

ITC TEFL

  • Including teaching practice.

Sept 1994-Jun 1996

Bachelor of Science Degree in Polymer Science.

Lancaster, UK

Lancaster University.

  • Degree not completed due to dissatisfaction with curriculum & financial problems.

Sept 1992-Jun 1994

A Levels.

Southport, UK

Christ The King Sixth Form College.

General studies (A) | Physics (C) | Chemistry (C) | Maths (D)


Sept 1992-Jun 1994

GCSEs.

Southport, UK

Christ The King Secondary School.

Geography (A) | Physics (B) | Chemistry (B) | Maths (B) | French (C) | English (C) | Biology (C)
English Literature (C) | R.E. (D) | C.D.T. (E)


Employment.

Nov 2009-Present

Technical Training Coordinator, ask4.

Sheffield, UK

Currently responsible for developing, delivering & managing all aspects of training for new & existing staff.

  • Developing business related training literature & procedures.
  • Delivering training sessions for both individuals and groups at all levels of the company.
  • Facilitating ongoing training for both technical & non-technical staff.
  • Training staff on company procedures, products, services, procedures & required technical skills.
  • Inducting new staff into company procedures, products & services.
  • Working closely with the software development department to gather requirements for internal systems.
  • Using custom software to develop and record departmental procedural workflows.

Feb 2008- May 2009

First Line Technical Support, ask4.

Sheffield, UK

Telephone based network support for an Internet service provider.

  • Problem solving and troubleshooting end user connectivity on a large TCP/IP network.
  • Administration of customer accounts. Including taking payments over telephone.
  • Documentation of customer problems & fault handling.
  • Desktop support for business customers.
  • Working within a customer service driven call centre.

Nov 2007-Feb 2008

IT Technical Support Technician, Faculty of Development and Society, Sheffield Hallam University.

Sheffield, UK

Responsible for the cataloguing and replacement of staff PCs within the Faculty of Development & Society.

  • Removal, decommissioning & storage of existing PCs.
  • Installation & testing of custom operating system image on new hardware.
  • Delivery & installation of system at customer’s desk.

Aug 2005-Sept 2007

Civil Servant, The Office of National Statistics.

Southport, UK

Working within the Certificate Services branch of the General Records Office producing birth, death & marriage certificates from the National archives.

  • Producing Government documents to agreed standards targets & deadlines.
  • Organised training, development & mentoring of junior & new staff.
  • Developed team working to facilitate successful roll out of on line ordering system.

Feb 2005-Jun 2005

Customer Service Advisor, Dunelm Mill Stores Ltd

Southport, UK

Working in the curtain department of a busy home-wares store.

  • Face-to-face customer service & advice.
  • Measuring, calculating costs & generating quotes for customer’s orders.
  • Stock control & general display housekeeping.

Jun 2000-April 2004

Various employment, World travel.

Worldwide

During this period I travelled extensively in South-East Asia, Australia & Europe. I undertook a variety of jobs, which have provided me with a large amount of experience. This employment included:

Door-to-door sales | Fashion modelling | Tree surgery | Fruit picking & packing | Marquee erecting | General Labouring | Carnival Showman | Minibus driver | Delivery driver | General food preparation & service | Tour guide | Bar work | Barista | English Teacher | Children's Camp Counsellor

The length of these jobs varied between 3 weeks & 3 months.


Aug 1997-Apr 2000

Installation Technician, Lead-Air Technical Refrigiration Ltd.

Liverpool, UK

Installing soft drinks dispense systems throughout the North West & North Wales.

  • Navigating & driving to installation site.
  • Decommissioning & removal of existing system & pipes.
  • Ducting & making good new pipe work. Installing cellar & bar equipment.
  • Commissioning, configuring & testing new installation.

Personal Interests

Science | Technology | Photography | Film | Music & Performance | Reading | Travel | Football


References

References available upon request